MARJORIE INGALL: We dislike "for any hurt caused", "for anyone who was offended", because the "any" implies maybe it was no one. And it's clear that if you're apologising, someone was offended. It's not in any sort of airy-fairy situation. That's another way, again, it's all about distancing yourself from what you did.
HZ: Yeah, and removing agency.
MARJORIE INGALL: Yes.
SUSAN McCARTHY: If your castle is surrounded by people shouting with pitchforks and torches, and you're up on the battlements shouting, "Sorry if I caused any offence," you know you caused offence.